Try the docs first. Every copy of PULSE ships with a Quick Start, a Morph
Guide, a Glossary, and a Troubleshooting tab. The answer to most questions, including how to
switch on Horizon, Next Day, or Full, is already in your file.
What's included
- Delivery & access: help if a download or access issue stops you getting the file.
- Documented bugs: if PULSE behaves contrary to its own documentation, report it and it's fixed in a future release.
- Compatibility questions: does it work in my Excel? Yes, in Excel 2021, Microsoft 365, and Office LTSC, and it's macro-free.
- Pointers to the docs: if the answer's in the guides, we'll point you straight to it.
What isn't included
PULSE is an evergreen product, not a custom-build service. The following aren't part of support:
- Custom formulas, sheets, or layout changes.
- Integrations, data imports/exports, or connecting PULSE to other systems.
- Per-customer configuration, setup done for you, or training sessions.
- Bespoke reporting or new metrics.
Every assumption in PULSE is configurable to your numbers, so most "can it do X for us?"
needs are already handled by Setup.
How to reach us
Email [email protected]. Support is best-effort and
async (no live chat or phone). We reply in batches, typically a couple of times a week.
Read the FAQ →